Last Updated: September 2026
At Lumora Shelf, we aim to provide high-quality digital products that are useful, practical, and clearly described. Because our products are delivered digitally, our refund and return policy is different from that of physical products.
By purchasing a digital product from Lumora Shelf, you acknowledge and agree to the terms outlined below.
1. Digital Products
Lumora Shelf offers digital products such as:
- eBooks and digital books
- Educational resources
- Guides and workbooks
- Templates
- Checklists and toolkits
- Digital downloads
- Other digital resources and materials
Since these products are delivered electronically, they cannot be physically returned.
2. When You May Request a Refund
We may provide a refund when there is a genuine issue with your purchase, including:
- The purchased file is corrupted or unusable.
- The download link does not work and the issue cannot be resolved.
- You are unable to access the purchased product because of a technical problem on our side.
- The product delivered is materially different from the product description shown at the time of purchase.
- You accidentally purchased the same digital product more than once.
If you experience any of these problems, please contact us so we can investigate and help resolve the issue.
3. Change of Mind
Because our products are digital and may be accessed or downloaded immediately after purchase, refunds are generally not available simply because you changed your mind or no longer want the product.
However, we may consider individual cases at our discretion where appropriate and where permitted by applicable law.
4. Incorrect Purchase
If you purchased the wrong product, please contact us as soon as possible.
If the product has not yet been accessed or downloaded, we may be able to assist with an exchange or refund at our discretion.
Once a digital product has been accessed or downloaded, a refund for an incorrect purchase may not be available.
5. Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us with the relevant purchase information.
After verification, we may refund the duplicate transaction where appropriate.
6. How to Request a Refund
To request a refund or report a problem with a purchase, contact us at:
Email: admin@lumorashelf.com
Please include:
- Your name
- Email address used during purchase
- Name of the product
- Order or transaction details, if available
- A brief explanation of the issue
Providing sufficient information helps us investigate and respond more quickly.
7. Refund Review
Each refund request is reviewed individually.
We may ask for additional information to verify the purchase and understand the problem before approving a refund.
Where the issue can reasonably be resolved by providing a new download link, correcting access, or replacing a defective file, we may offer that solution instead of issuing a refund.
8. Payments Processed by Paddle
Payments for Lumora Shelf products may be processed by Paddle, which acts as the Merchant of Record for applicable transactions.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for applicable orders. Paddle provides customer service for payment-related inquiries and handles applicable returns and refunds in accordance with its policies.
Where Paddle is the payment processor for your transaction, refund requests may also be subject to Paddle’s applicable policies and procedures.
9. Refund Processing
If a refund is approved, the refund will generally be issued through the original payment method used for the transaction.
The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.
Lumora Shelf does not control the processing time of banks, card networks, or other payment providers.
10. Non-Delivery or Access Problems
If you have completed a purchase but have not received access to your digital product, please contact us at admin@lumorashelf.com.
We will make reasonable efforts to verify the transaction and provide access to the purchased product or otherwise resolve the issue.
11. Unauthorized or Fraudulent Transactions
If you believe that a transaction was made without your authorization, please contact us as soon as possible.
We may investigate the transaction and coordinate with the applicable payment processor where necessary.
12. Abuse of the Refund Policy
We reserve the right to decline refund requests where we reasonably believe there is:
- Fraudulent activity
- Repeated abuse of refund requests
- Unauthorized redistribution or misuse of our products
- An attempt to obtain a product without paying for it
- Misrepresentation of the circumstances surrounding a purchase
This does not affect any consumer rights that cannot legally be excluded or limited.
13. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit or remove any rights you may have under applicable consumer protection laws.
Where applicable law provides you with rights that differ from this policy, those legal rights will continue to apply.
14. Policy Changes
Lumora Shelf may update this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
15. Contact Us
If you have any questions about this Refund & Return Policy or need assistance with a purchase, please contact:
Lumora Shelf
Email: admin@lumorashelf.com
We are committed to handling legitimate refund and access issues fairly and providing reasonable assistance to our customers.